ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERP
Company Size: 5000+ Employees / Industry: Public Services
Regions in Scope: United Kingdom Ireland
Reviewer Role: Project Leader
Consultant Recognized: Colm Hennessy / Paula Francis / Michael Callan
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our early experiences of the implementation and another Unit4 implementation Partner were not positive and it was decided to engage with Hennessy IT Consulting early in 2018 to undertake a Health Check on the implementation configuration to that point, support through the remaining implementation, go-live and then continue to support beyond go-live. I am happy to say that Hennessy IT Consulting continue to offer support to date. As mentioned the organisation had already experienced implementation issues and engaging with Hennessy, with their wider knowledge and experience was a breath of fresh air and the implementation would not have been achieved from that planned point without their involvement and support. Their not only supported the team and implementation but their training and knowledge transfer was beneficial in getting the organisation to where it is today.