ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERPx
Company Size: 500 – 999 Employees / Industry: Public Services
Regions in Scope: United Kingdom Ireland
Reviewer Role: Project Support Officer/PMO
Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I’m not sure if I am in a position to say, I am the Project Support Officer and have experience some set back, with partners going on holiday and then expecting work to be done ‘quick march’ when they return, then passing the ‘blame’ on us as the build won’t be done on time. Correspondence can be a little slow at times. Training sessions are booked without consulting us…the Customer, which means that days are taken up and our Finance Team show their frustrations…or don’t attend! Otherwise, we are working with a great bunch of people.