ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERP
Company Size: 250 – 499 Employees / Industry: Public Services
Regions in Scope: United Kingdom Ireland
Reviewer Role: Project Leader
Consultant Recognized: Shoaib Arshad
Systems Expertise 5 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.75x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Implementation was impacted by two factors, the first was an apparent lack of understanding of the build requirements for our specific requirements by Embridge which necessitated a re-build during the project as well as the impact of the pandemic. This extended the project duration and cost, although the Embridge were very helpful in trying to reduce costs where possible.
Whilst there was some support to our internal project team, I felt as the project sponsor that some of the timescales were unrealistic, given our own lack of expertise I felt this left us vulnerable and sometimes felt this was not fully understood or appreciated by Embridge which at times strained the relationship between the internal project team and the Embridge project team.