ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERP
Company Size: 5000+ Employees / Industry: Public Services
Regions in Scope: United Kingdom Ireland
Reviewer Role: Project Team Member
Consultant Recognized: Paul Matthewman & Paula Francis
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
I’m not sure
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The implementation from the beginning with the initial implementation partner had many problems. It was only once Hennessey IT consulting was onboard, following a health check, did the revised program go as planned with their very knowledgeable consultants. Without Hennessey we would not have been able to go live. Since go live, Hennessey have been extremely helpful with current and future developments and additional functionality.