ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERP
Company Size: 1000 – 4999 Employees / Industry: Higher Education
Regions in Scope: United Kingdom Ireland
Reviewer Role: Project Leader
Consultant Recognized: Michael Quinn and David West-Lewis
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
David West-Lewis and Michael Quinn have been exceptional as part of the internal project that I have been working on with them to migrate our RCP on premise module to the main UBW set up in the Cloud. The expertise that they have on the RCP module is just incredible and has been invaluable to me and my team and is the reason that this project has been so successful to date.
We have experienced some problems along the way due to the initial implementation which they were not part of. They have been helpful above and beyond what I expected, and it has meant that we have an RCP module functioning to its fullest potential.