ERP Area:ERP, Financials
Software: Unit4
Products Implemented: ERP
Company Size:250 – 499 Employees / Industry: Other
Regions in Scope:Latin America
Reviewer Role: Project Leader
Consultant Recognized: Albert Palma
Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST:
Speed vs. expectations: 1.25x the time we expected
COST vs. expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The support is poor, software quality can be variable and when Unit4 finally accept an issue exists (which can be exhausting) a fix will then take years to arrive