Originating Consulting Firm: Myriad Consulting
ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERP
Company Size: 1000 – 4999 Employees / Industry: Higher Education
Regions in Scope: United Kingdom Ireland
Reviewer Role: Project Leader
Consultant Recognized: Bjarte Vikanes
Systems Expertise 4 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Unit 4 support was awful with huge delays in response times and very poor quality responses when we did get them. If we didn’t have Bjarte from Myriad on the Project we would not have gone live in the timescales we planned for.
We went live on the same week as Covid-19 lockdown, therefore, there was no staff on site to receive the training. It was a great fall back to have all the online learning modules and quick cards developed by Myriad to fall back on or we would have had to postpone the go live. The quality of these training materials is excellent.
Myriad was supportive and responsive from day one and they were very easy to do business with.