ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 ERP
Company Size: 0 – 249 Employees / Industry: Professional Services
Regions in Scope: Continental Europe
Reviewer Role: Project Leader
Consultant Recognized: Joachim Schindler
Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are very satisfied with the support from ACE, but unfortunately the resources of ACE are limited. Both the advisory service and the technical support met our expectations.