ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Expense ledger, travel expenses, workspaces
Company Size: 1000 – 4999 Employees / Industry: Public Services
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Andrew Farrell (Levio)
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Andrew Farrell at Levio is an excellent consultant who has been a great support. We have also appreciated working with Jason Yuen at Unit4 who is organized and very responsive. Unit4 resources assigned to the project changed a few times at the beginning which interrupted the schedule. Although we are existing users of Unit4 and are very familiar with the system, we have found parts of the configuration very difficult since the system has some particularities to work around.