ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 Financials
Company Size: 0 – 249 Employees / Industry: Other
Regions in Scope: Continental Europe
Reviewer Role: Decision Maker
Consultant Recognized: Dirk Hofman
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We are overall very pleased with the migration project. Working with the tickets during the migration process is a necessity but we would have preferred that the tickets would have been followed up by a designated supporter with a higher priority rather than being dealt with by the first available resource at a low priority.