ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 Financials
Company Size: 250 – 499 Employees / Industry: Public Services
Regions in Scope: Continental Europe
Reviewer Role: Project Leader
Consultant Recognized: Marc Brevet Lepreux
Systems Expertise 3 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 3 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 3x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The 2 days of functional support were not necessary since there was no new functionality in the version upgrade and a request to call on support during the tests. Difficulties in understanding the explanations received from the Project Manager.