ERP Area: ERP, Financials
Software: Unit4
Products Implemented: Unit4 Financials
Company Size: 500 – 999 Employees / Industry: Not for Profit
Regions in Scope: United Kingdom Ireland
Reviewer Role: Project Leader
Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Resources to support implementation could be unavailable due to other customer commitments which caused delays at times. However, must commend the team for their willingness to help when they could. Some ambiguity around support of the build at our organisation was frustrating and not flagged with the severity we would have expected.