ERP Area: HR/Human Capital Management
Software: Workday HCM
Products Implemented: HCM (HR Core),Recruiting / Onboarding
Company Size: 5 – 10k Employees / Industry: Government / Military
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan
Reviewer Role: Decision Maker
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
As with any implementation partner, it is necessary to have representation of strong business leaders who understand the business as well as the strategic direction of the program. The consultants need the internal guidance to ensure success.