ERP Area: HR/Human Capital Management
Software: Workday HCM
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry:
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Ryan Williams
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
* we started this project as a general “clean up the tickets” project. We have a small HRIS team and had built up a large ticket backlog over the summer and fall. So, for starters, do NOT let your tickets pile up.
* once we got the ticket squashing process going, we discovered (via good discover by CloudSmart HR) that some of our “tickets” were actually pretty sizable projects that were going to need to be done separately. Big bummer here as we were not ready for that…but we needed it.
* testing is a lot more than you think. You team (especially if they are small) have a lot on their plate daily, so to think they are going to “test like crazy” is not practical. That was the hardest part.