ERP Area: HR/Human Capital Management
Software: Workday HCM
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 5 – 10k Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Kara Hughes and Emma Sands
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 2 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Partner had extensive consultant turnover throughout our project – not efficient. Multiple project managers who never truly owned the project which then fell to us. Partner internal communication was lacking.