Originating Consulting Firm: CrossCountry Consulting
ERP Area: HR/Human Capital Management
Software: Workday HCM
Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Financials
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Harrison Hilliard
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Workday Learning
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Cross Country Consulting team as an implementation partner were EXCELLENT – mostly and especially due to their leader Harrison Hilliard. While there was a bit of staff upheaval in the integrations workstream upfront, we ultimately found we didn’t need the level of integration we first thought we may and this turned out to be less of a concern than first expected. The CCC consultant on the talent optimization side was very helpful, but had a difficult time with our team on that workstream — our team there was pretty needy and had a hard time taking the baton and running with it – not the CCC consultants issue necessarily, but a little “tougher love” in that area may have helped them transition better. I would recommend CCC as they make every effort to be a partner and help you achieve success rather than just basically implementing software.