HR Software: Workday
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size: 5 – 10k Employees / Industry: Agriculture / Forestry / Fishing
Regions in Scope: North America,South Asia
Reviewer Role: Project Leader
Project Status: My company has completed our project!
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
In my experience, while implementing any large scale systems change specifically where there are multiple geographies involved, it is important to keep it simple and launch one module at a time, instead of launching the entire tool in one go. Measure the success of each module implementation by monitoring progress on usage of the tool and its effectiveness in delivering the objectives.
It is also important that the provider has local reach and experience for both pre and post implementation support, specially where language could be a barrier.