ERP Area: Workforce Management (Time & Labor Management)
Software: Infor
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),WFM
Company Size: 50 – 100k Employees / Industry: Business / Professional Services
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Decision Maker
Consultant Recognized: John Wood
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensuring we had decision-makers on the right calls allowed us to move at the pace we required while ensuring we maintained the required control.