ERP Area: Workforce Management (Time & Labor Management)
Software: Workforce Software
Products Implemented: Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Utilities
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Tyler Purcell
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our biggest issue was and will be what you need to regression test. We added several Unions to the system, and we found we needed to be more specific on items that would or would not be shared. We also continue to find we need to be implicit with our requirements and that the vendor even though they know our design will not make the assumptions. Overall we are really happy with our Service Partner and will recommend them in the future