ERP Area: Workforce Management (Time & Labor Management)
Software: Workforce Software
Products Implemented: Workforce Time & Attendance Upgrade
Company Size: 5 – 10k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: William Keel
Project(s) in Scope: Optimization / Ongoing support services,Training,WFS Upgrade
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It is critical to have a good Workforce Partner that you can trust and HRchitect has been amazing! Will Keel really walks the walk with superior customer service and top-notch knowledge and support. We would be lost without him and his team.