ERP Area: Workforce Management (Time & Labor Management)
Software: Workforce Software
Products Implemented: PPS (Post Production Support)
Company Size: 1 – 5k Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Will Keel, Troy Robinson’
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HRchitect (Will and Troy) assisted with defining current performance issues and user pain points at the start, creating alignment on what “optimization” and/or “fixes” should be made. Some inefficiencies stemmed not from the software itself, but from outdated or inconsistent business processes. HRchitect (Will and Troy) helped identify low-effort, high-impact issues early to build momentum and demonstrate value to stakeholders, while longer-term improvements are underway.