ERP Area: Workforce Management (Time & Labor Management)
Software: Workforce Software
Products Implemented: WFS
Company Size: 1 – 5k Employees / Industry: Legal
Regions in Scope: North America
Reviewer Role: primary user -HR
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We had a great experience working with Amy Meehan from WFI before we rolled out this software and we’re happy that we now work with HRchitect and have Durrell Lowe helping us with enhancements and other issues. Durrell really understands our needs, he’s very knowledgeable and responsive.