HR Software: Workday
HR Software vendor NPS: 10
Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding,Payroll
Company Size: 5 – 10k Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Decision Maker
Project Status: My company has completed our project!
Consulting Partner: Collaborative Solutions
Project(s) in Scope: Initial deployment (Phase 1)
Most important decision criteria: Experience
Partner NPS Score: 10 / 10
Systems Expertise 5 / 5
Implementation Process 4 / 5
Responsiveness 5 / 5
Quality of Consultants 5 / 5
Flexibility / Adaptability 5 / 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Keep initial deployment simple and straight-forward. Live within the capabilities of the software and look for future phases to add complexity. Do not focus too much on custom reporting in early phases. Configure and deploy as quickly as possible and then evaluate need for change.