We recently had a chance to sit down with Christine Miller, Head of Global Operations at Rizing HCM, who shared her insights on the current HR tech landscape, trends, and some innovative solutions offered by Rizing HCM.

Rizing is a premier SAP SuccessFactors consulting firm who has consistently been rated as a top partner by customers on Raven Intelligence. Miller has a broad range of experience in HR, and has held roles as an HR Director as well as a Consultant. Prior to her role leading operations, she has worked across different areas of Rizing, including its consulting and managed service practice, and product development.

▶ Watch the full interview here

What are some of the trends that you are seeing in the HR Tech space in 2023?

Christine Miller believes that the current and most prominent trend is the importance of employee experience. Organizations are recognizing the need to create an engaging, supportive, and productive work environment that fosters employee satisfaction and retention. This includes focusing on mental health and well-being, offering flexible work arrangements, and providing opportunities for continuous learning and development.

Another trend Miller is seeing is the increased adoption of technology and data-driven decision-making in HR. Organizations are leveraging advanced analytics, AI, and machine learning to streamline processes, enhance talent acquisition and management, and make more informed decisions regarding workforce planning and development. This is helping HR professionals shift from administrative tasks to more strategic roles, driving business value and organizational performance.

Diversity, equity, and inclusion (DEI) also continue to be a top priority for many organizations. There’s a growing understanding that embracing diverse perspectives and creating an inclusive culture can lead to improved innovation, problem-solving, and overall business performance. Companies are increasingly investing in DEI initiatives and prioritizing these values in their hiring and talent management strategies.

More on HR Trends in 2023 from Christine Miller here > Watch Video

What are the reasons that SAP SuccessFactors customers turn to Rizing?

As a former HR Consultant at Rizing, Miller has seen firsthand why SAP SuccessFactors customers turn to Rizing for support and guidance in their HR transformation journey. She believes that the primary reason is Rizing’s deep understanding of the HR domain and their empathy-driven approach. Consultants have walked in the shoes of the customers, so Rizing can offer tailored solutions that address their unique needs and pain points. Rizing has a proven track record of success, with over 2,500 projects completed worldwide. This experience gives customers confidence in their ability to deliver results that align with their strategic goals.

Miller emphasizes that another reason customers turn to Rizing is due to their commitment to innovation. The team stays up-to-date with the latest trends and developments in the HR space, ensuring that they offer cutting-edge solutions that help organizations stay ahead of the curve. The Rising People and Payroll solution, for example, is designed specifically for small to mid-market companies, providing a quick, cost-effective, and reliable HR solution built on SAP’s best practices.

Lastly, Miller states that Rizing’s global capabilities set them apart in the market. By offering comprehensive support for customers across North America, EMEA, and APAC, Rizing is ensuring that their HR systems can scale with their growth and adapt to the unique challenges of operating in different regions. The commitment to customer success, transparent communication, and goal alignment are also key factors that drive SAP SuccessFactors customers to choose Rizing as their trusted partner in their HR journey.

More on Rizing’s unique approach to customer success here > Watch Video

Rizing just released Rizing People & Payroll this year. Can you tell us about this product and what it means for customers? 

Miller explains that the solution focuses on two key aspects of human capital management (HCM), and gives smaller organizations all the benefits of the SAP SuccessFactors system for a lower time and cost investment.

How do you measure success?

Rizing focuses on several key factors that emphasize client satisfaction, effective solution implementation, and the overall business impact. Miller understands that Rizing’s priority is to cultivate long-lasting relationships with clients. To do this, Miller explains how Rizing actively gathers feedback through regular check-ins, satisfaction surveys, and Raven reviews at the completion of our projects. Rizing also pays close attention to the quality of our project delivery, including aspects such as completing projects on time and within budget.

In addition, Miller says that by monitoring the adoption rates of the solutions implemented, Rizing is ensuring employees are effectively integrating and utilizing these new systems. Rizing helps customers examine the tangible business outcomes–such as increased efficiency, cost reductions, improved employee engagement, and better alignment of HR strategy with overall business objectives.

“Raven Intelligence continues to see positive results and feedback from customers about Rizing – you’re a 4.7 / 5 which puts you in an elite category.  What stands out to me is the number of customers who mention their consultant by name.” – Bonnie Tinder

More on how Rizing measures customer success from Christine Miller here > Watch Video

How does Rizing foster an environment for success?

Miller highlights that the success and positive feedback received from customers are a direct result of people and the supportive environment created for growth and development. Rizing identifies and recruits individuals who possess not only the technical SAP SuccessFactors expertise, but functional HR experience and a customer-centric mindset that align with their values and vision.

By understanding the importance of investing in people, Miller believes Rizing will continue to prioritize continuous learning and development. Rizing consultants receive ongoing training, mentorship, and opportunities to expand their skill sets to stay on the cutting edge of SAP SuccessFactors and the HR industry as a whole. She explains how this approach not only enables team members to grow professionally, but also allows them to deliver exceptional service and results to customers.

Another crucial aspect is Rizing’s culture of collaboration and teamwork. Miller explains how Rizing actively encourages knowledge sharing, cross-functional cooperation, and open communication among team members. This collaborative environment ensures that consultants are supported by their colleagues and have access to a wealth of experience, expertise, and innovative ideas. As a result, customers often form strong connections with their consultants, appreciating the personalized, dedicated service they receive.

More on Rizing’s team here > Watch Video

What advice would you have for a customer considering a new HR solution?

Miller believes having a clear understanding of the organization’s specific needs and goals should come first.

It is important to consider both short-term and long-term objectives to ensure the solution you choose is scalable and adaptable as your organization evolves. Customers thoroughly evaluate potential partners, focusing on their track record, industry expertise, and commitment to customer success. Involving key stakeholders throughout the decision-making process is crucial, as their buy-in and support will significantly impact the success of the implementation and the overall adoption of the new HR solution.

More advice from Christine Miller here > Watch Video

Learn more about Rizing HCM on their Raven Intelligence profile.