The joining of RSM and Wise Consulting brings integrated, holistic workforce and human capital technology solutions to middle market and enterprise customers. Wise Consulting’s long-standing commitment to innovation and customer-centric services for UKG products complement RSM’s workforce advisory capabilities, including the firm’s reputation as a premier provider of assurance, tax, and consulting services. We had the opportunity to gain an insider’s perspective from 4 leaders at RSM.
Introducing the Experts
Matt Kenney, Business Applications Leader and Principal at RSM US LLP
Steve Grem, Managing Director, Workforce Solutions, RSM US LLP (previously CEO of Wise Consulting)
Marta Williams, Managing Director, UKG Pro, RSM US LLP (previously VP of Client Services, Wise Consulting)
Marni Rozen, Director, Management Consulting – Human Capital, RSM US LLP
Together, these experts bring a great deal of knowledge and experience to the table, helping shape the narrative of this exciting collaborative journey between RSM and Wise Consulting.
A Vision for Comprehensive Client Solutions
The joining of RSM and Wise Consulting is a commitment to ensuring their clients not only receive solutions, but also experience sustained support across their business as growth, change and the need for optimization occur.
RSM’s comprehensive approach gains an extra layer of strength through Wise’s deep expertise in delivering UKG solutions. This powerful blend creates a stronger support system for clients, aligning with RSM’s dedication to being a lifelong partner.
“Our number one priority is to deliver on the vision that brought us together, which is to provide a more complete solution for our clients. Our focus has always been on the client and we want to solve their problems in as broad a way as possible and bringing the capabilities of Wise into RSM allows us to do that.” – Matt Kenney, Business Applications Leader and Principal at RSM US LLP
What This Means for Wise and RSM Clients
For existing Wise clients, the transition to RSM means continued support from familiar faces, as well as the added benefit of RSM’s extensive resources and expertise – further expanding the level and breadth of support available.
RSM clients now gain access to enhanced advisory services, complemented by Wise’s technology implementation and optimization expertise, offering a holistic solution to business challenges. This expansion of services not only broadens the scope of offerings available to RSM clients but also provides RSM clients with a more complete suite of solutions, including full back office managed service options.
RSM & Wise Consulting, a Shared Culture
Both RSM and Wise Consulting are known for their customer-focused service models. This core value and shared culture was apparent from early on and forms the foundation for everything from internal hiring to each client interaction.
RSM’s accolades, including being named in the top 100 Best Workplaces for women by Fortune Media and Great Place to Work, Glassdoor’s Best Places to Work award winner, Fortune Media’s recognition as one of the top 50 best companies to work for, and their inclusion in the top 100 Best Workplaces for millennials, further highlight the company’s commitment to diversity, inclusivity, and providing a positive workplace experience for employees across different demographics.
These achievements not only reinforce RSM’s standing as a preferred employer but also highlight the significance of their shared cultural values with Wise Consulting in delivering exceptional client service.
“The first few times we got the teams together everyone really just thrived and we found so much in common in the way we approach our work and also the way we think about serving our clients.” – Matt Kenney, Business Applications Leader and Principal at RSM US LLP
A Diverse Product Portfolio
RSM advisors play a pivotal role in guiding clients through software and workforce transformation processes. Whether clients are seeking human capital management (HCM) or enterprise resource planning (ERP) technology, this guidance extends beyond software selection to implementation, optimizing areas and processes such as accounting, inventory management, supply chain or payroll, integration of systems, and providing post-go-live and ongoing administrative support, ensuring clients harness the full potential of their systems.
A key differentiator for RSM is the ability to offer and integrate both HCM and ERP software. RSM has strategic partnerships with industry-leading ERP software providers, including Oracle NetSuite, Microsoft Dynamics, and Sage Intacct. Recognized by Accounting Today as the No. 1 value-added software reseller in the country, these affiliations emphasize RSM’s standing as a trusted advisor and go-to partner in the realm of ERP solutions.
Addressing Client Challenges
Recognizing that human resource (HR) challenges are often intertwined with broader business initiatives, RSM’s experienced, skilled consultants know how to look at problems from a holistic perspective and enable aligned improvements within various parts of the client’s organization.
Whether it’s streamlining accounting processes, optimizing procurement strategies, or enhancing HCM, the joint expertise of RSM and Wise Consulting enables them to offer comprehensive solutions that go beyond the traditional boundaries of human resources consulting.
Maintaining High Customer Satisfaction
Both RSM and Wise Consulting prioritize understanding and addressing client needs, a shared value crucial for maintaining high levels of customer satisfaction. Both believe that it’s more than just about delivering solutions; it’s about fostering meaningful relationships built on a foundation of mutual understanding and responsiveness. By prioritizing these values, RSM and Wise Consulting not only meet client expectations but exceed them.
Guided by these shared principles, RSM remains committed to hiring consultants who are not only proficient in the software, but also adept at listening and responding to client needs. Consultants should become more than problem solvers; they should become trusted advisors, attuned to client needs and challenges.
“As we talk about consultants and bringing them into RSM, we are looking for people with in-depth knowledge of UKG, people that can adapt, and people who can really listen to our client’s needs and solve them.” – Marta Williams, Managing Director, UKG Pro, RSM US LLP
▶ RSM’s Service Delivery Metrics
Advice for Clients Undertaking HR Transformation
When asked about advice for clients undertaking HR Transformation, the team highlighted the importance of initiating the transformation journey early and the potential impact on various parts of the organization.
“Think about what you’re trying to achieve and what you need to do before implementation in order to be successful,” remarked Rozen, emphasizing the proactive stance and skill set required for a successful HR transformation. Williams echoed this sentiment, highlighting the beneficial effects that early planning can have on the software implementation experience and results.
Stressing the need for realism and reasonableness in the transformation journey, Steve Grem emphasized how the often-overlooked aspect of setting concrete goals, metrics, and objectives is a crucial foundation for any successful transformation.
Matt Kenney, rounding off the team’s insights, honed in on the pivotal role of choosing the right partner from the beginning. Kenney highlighted the necessity of selecting a collaborator who not only understands the client’s vision but also possesses the capability to provide steady support throughout the entire transformative process, and beyond.
Looking to the Future
RSM’s approach, consisting of advising, delivering, and managing/maintaining solutions, is now fortified by Wise’s expertise in delivering UKG solutions that best support each client’s unique needs. This combination ensures enduring support for clients, aligning perfectly with RSM’s commitment to being a lifelong partner.
About RSM
RSM is a uniquely differentiated UKG implementation partner offering managed services to support the entire back office: payroll, accounting, finance, IT and HR. Their industry-leading UKG Pro suite certified consultants provide comprehensive implementation, optimization, change management, advisory and technical UKG solutions.
RSM starts by gaining an objective and fact-based perspective of your business and work to support alignment of your human capital function with your strategic business goals.
Additional services include enterprise resource planning (ERP) integration and implementation, organizational design, compensation and benefits review, HR transformation and strategy services. RSM is the only UKG implementation partner offering managed services to support the entire back office: payroll, accounting, finance, IT and HR.
Learn more about RSM Solutions on their Raven profile.
▶ Watch Full Video: