Jigsaw Cloud, led by CEO Paul Rae, is redefining what it means to implement and manage SAP SuccessFactors for small and mid-sized businesses.
In this Beyond the Review interview, Bonnie Tinder—founder and CEO of Raven Intelligence—speaks with Paul about how the company is making enterprise-grade HR solutions more accessible, affordable, and impactful for organizations with under 3,500 employees. With a focus on simplicity, transparency, and long-term partnerships, Jigsaw Cloud is helping clients cut through complexity and achieve long-term success with SAP SuccessFactors.
Watch the full video below:
A Focus on the Mid-Market
Unlike many SAP SuccessFactors partners that primarily serve large enterprises, Jigsaw Cloud focuses exclusively on the needs of small and mid-sized businesses. Their entire delivery model—from consulting to post-go-live support—is built around the unique challenges and resource constraints of companies with 50 to 3,500 employees.
“SuccessFactors is often seen as a large enterprise tool, but we’re showing that it can be incredibly powerful and cost-effective for the mid-market—when implemented the right way.” That means avoiding unnecessary complexity, offering flexible pricing, and taking a more personalized, high-touch approach to every engagement. By focusing on this segment, Jigsaw Cloud ensures that customers don’t feel like small fish in a big pond—they’re supported, heard, and guided every step of the way.
Making Complexity Simple
A major contributor to Jigsaw Cloud’s continued success is their ability to translate the power of SAP SuccessFactors into something that’s approachable and manageable for mid-market teams. Known for its advanced rules engine and customizable workflows, SuccessFactors can easily overwhelm customers who don’t have large internal HRIT departments or technical resources. Jigsaw Cloud strips away the noise and focuses on what truly matters to each client.
“We help clients focus on the fundamentals,” said Paul. “And when they have unique requirements, we use the system’s flexibility to tailor solutions—without over engineering things.” This “right-sized” approach results in implementations that are faster, smoother, and more sustainable over time. Instead of building out every possible feature, Jigsaw Cloud helps customers start with a strong, scalable foundation—then expand only as their business grows and evolves. It’s about giving customers the tools they need without the weight of unnecessary complexity.
Jigsaw Cloud’s Core Values That Drive Results
Paul credits Jigsaw Cloud’s success to four core values: passion, expertise, integrity, and simplicity. These aren’t just internal mottos—they’re embedded in how the company operates and how clients experience their service.
Passion is evident in the team’s commitment to customer success.
Every consultant at Jigsaw Cloud is a full-time employee—not a freelancer or contractor—which means they’re fully invested in the outcomes of each project. This internal alignment fosters stronger relationships, deeper accountability, and a unified team that’s genuinely excited about helping clients thrive.
Expertise runs deep within the organization.
The Jigsaw Cloud team brings not only technical proficiency but also a real-world understanding of the challenges and nuances small and mid-sized businesses face. Their consultants don’t just know the software—they know how to apply it effectively in the environments clients operate in.
Integrity is reflected in every interaction.
Clients can expect open, honest communication and a collaborative approach that prioritizes transparency over sales tactics. Whether it’s setting expectations, addressing concerns, or making recommendations, the Jigsaw Cloud team consistently chooses what’s right over what’s easy.
Simplicity is the through line in every solution they deliver.
From the way implementations are structured to how systems are supported day-to-day, Jigsaw Cloud actively removes unnecessary complexity. The result? Clients are empowered with intuitive, efficient solutions that work for their teams—not the other way around.
Turning Jigsaw Cloud Customer Feedback Into Action
As Jigsaw Cloud continues to grow, their focus remains firmly on delivering exceptional outcomes for their clients. Guided by real-world feedback from Raven Intelligence, the team is committed to continuously improving and refining their services. This dedication to listening and evolving ensures that every SAP SuccessFactors implementation is not only efficient but also tailored to the unique needs of small and mid-sized businesses.
Paul emphasized that reviews—especially those gathered from external platforms like Raven Intelligence—offer valuable, unbiased insight into what’s working and where improvements are needed.
Rather than focusing on high ratings alone, the Jigsaw Cloud team uses this feedback as a tool for continuous improvement. Whether it’s refining implementation strategies, providing additional support to consultants, or setting clearer expectations with clients, the company is committed to learning from every experience.
Choosing the Right Partner for SAP SuccessFactors Success
For organizations evaluating SAP SuccessFactors, Paul Rae emphasizes the importance of looking beyond the technology itself. “The technology is only part of the equation,” he explains. “You need the right partner—one who understands your size, your goals, and your budget.”
He also recommends using Raven Intelligence as a research tool when comparing implementation partners: “It gives you real-world, unbiased feedback to help you choose a partner that aligns with your needs.”
For small to mid-sized businesses, Jigsaw Cloud stands out with a uniquely tailored approach that prioritizes simplicity, transparency, and long-term success. Backed by consistent customer praise and high ratings on Raven Intelligence, Jigsaw proves that implementing world-class HR technology doesn’t have to come with enterprise-sized complexity.
About Jigsaw Cloud
Deploying SuccessFactors isn’t complicated. At Jigsaw Cloud we can deliver simplified solutions to meet your requirements, enabling you to optimise your employee experience. Jigsaw Cloud has been helping organisations achieve peak SuccessFactors productivity since 2004. With a specialist team of cloud system consultants and HR practitioners who understand customer needs, Jigsaw Cloud stands out as the SuccessFactors partner of choice for small and medium-sized businesses. We transform business strategies into measurable business outcomes by simplifying HR!- SuccessFactors advocates since 2004- UK’s Only SAP partner exclusively committed to SuccessFactors solutions and support- Flexible and adaptive- Team of cloud system consultants and HR practitioners
Explore Jigsaw Cloud’s SAP SuccessFactors services and see what customers are saying on their Raven Intelligence Profile.
Jigsaw Cloud’s Service Delivery Metrics
About Raven Intelligence
Raven Intelligence is a free, online community to help Enterprise Software customers independently find their perfect Consulting partner. Raven consolidates the options in a single place–across all major cloud software platforms. It helps customers who are in a software selection process search and engage the best partners. It gives Consultants a place to promote their certifications and cloud project success and find customers looking for what they do best. While we work closely with software vendors, we have no affiliation, sponsorship or endorsement from them.