ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 1 – 5k Employees / Industry: Retail
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Michael White
Project(s) in Scope: Full implementation
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The discovery phase is key. Make sure you have a full understanding of how your processes work and make sure to include key stakeholders. Spend extra time testing and the project will go much smoother if you have a test environment.