Strengths: “Availability to address concerns and resolve problems promptly. Industry knowledge specific to our business.”

HR Software:  Oracle HCM
Consulting Firm:  HRchitect
Products Implemented:  HCM (HR Core),Recruiting / Onboarding
Company Size:  10 – 20k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Level of Complexity:  7
Reviewer Role:  Project Team Member

Consultant Recognized:  Steve Glaser
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall, the project was a positive experience. Best advice would be to have a very experienced project leader internally, who gathers all the needed resources and information prior to the first planning sessions with the vendor. Very important to have a strong IT resource internally who can commit to the time required when system integrations are planned. Our dedicated support representative, Steve Glaser, from HRchitect has been very supportive and patient given many of our team members had no previous knowledge of the software implemented. His knowledge and expertise has made the ongoing maintenance/support process quite painless despite the steep learning curve on our side!