HR Software: ServiceNow
Products Implemented:
Company Size: 10 – 20k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Level of Complexity: 6
Reviewer Role: Project Leader
Consultant Recognized: Will Finnegan
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What else would you tell us about your project experience?
The Anti’s strengths as a partner were their flexibility and a detailed understanding of our requirements.