HR Software: SAP SuccessFactors
Products Implemented: HCM (HR Core)
Company Size: 10 – 20k Employees
Industry: Manufacturing
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa, Latin America, North America, South Asia
Level of Difficulty: 8
Reviewer Role: Project Leader
Project Status: My company is currently implementing our project
Consulting Partner: PwC
Project(s) in Scope: Initial deployment (Phase 1)
Most important decision criteria: Reputation, Price, Previous experience with partner
Partner NPS Score: 10
Systems Expertise 4
Implementation Process 4
Responsiveness 5
Quality of Consultants 4
Flexibility / Adaptability 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure that your HR folks understand key concepts such as position management. Ensure alignment with Executive Team prior to implementation.
