HR Software:Â Â SAP SuccessFactors
Partner NPS Score:Â Â Â 10
Products Implemented:Â
HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Other
Company Size: 5 – 10k Employees  Industry:  Pharmaceutical / Chemical
Regions in Scope:Â Â Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Difficulty:Â Â 9
Reviewer Role:Â Project Leader
Consulting Partner:Â Â Worklogix
Consultant Recognized:Â Â Jeremy Masters
Project(s) in Scope:Â Â Initial deployment (Phase 1)
Most important decision criteria:Â Experience, Price, Previous experience with partner
STAR RATING AVERAGE:Â Â 5 / 5
Systems Expertise 5
Implementation Process 5
Responsiveness 5
Quality of Consultants 5
Flexibility / Adaptability 5
SPEED & COST
Speed vs. Expectations:Â Â Right on schedule!
Cost vs. Expectations:Â Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?When changes to processes and management of data will occur, it is critical to have alignment at all levels of the organization to avoid circular discussions or changes to decisions. When a company is moving from distributed service/process/system to centralized service/process/system, defined engagement from localized resources/stakeholders is essential to success.
