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Beyond the Review: HR1Systems’ Total Luxury Care Customer Service Philosophy

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HR1Systems

Beyond the Review: HR1Systems’ Total Luxury Care #TLC Customer Service Philosophy

HR1Systems is more than just a consulting firm; it’s a full-service implementation and optimization partner for HRIS systems, payroll processing, and managed services. Born out of a passion for science and data analytics and an extraordinary career journey, it stands as a testament to Alexander-Ali Dalipi’s vision for revolutionizing the HR tech landscape.

In a recent discussion, Alexander-Ali Dalipi, Founder & CEO of HR1Systems, provides valuable insights into the qualities that position HR1Systems as a premier partner of UKG.

Here are some key takeaways from our conversation:

HR1Systems’ Approach to Service

While data extraction, migration, and transformation from legacy systems are common challenges faced by HR1Systems’ customers, the firm distinguishes itself by diving deeper into best practice strategic approaches and business intelligence utilization, maximizing the benefits of partner company’s analytical tools, such as, UKG’s powerful predictive analytics and machine learning algorithms.

Dalipi explains that his clients value the services that HR1Systems bring to them: extended HR team-members that are all academically trained as data analysts, fast resolution and response time, and the emotional intelligence support reinforcing their client’s confidence that the HRIS and Payroll platform is being designed to their specifications. This is the HR1System’s philosophy and company vision: to bring excellence through data analytics, optimization & automation, and customer service throughout their entire project.

“We’re not just about implementation, we’re not just about managed services. We are about partnering up with our customers and becoming a true extended HR department for them.” – Alexander-Ali Dalipi

By taking this kind of personalized approach, and tailoring strategies to meet each client’s unique needs, HR1Systems goes beyond conventional consulting. 

Building Customers for Life

At HR1Systems, the focus is on building long lasting relationships rather than simply pushing projects forward. Education lies at the core of HR1Systems’ philosophy and customer service brand, a philosophy that is a foundational pillar of UKG.

“When you know how to do something, you feel 10x more comfortable, and the resistance to change diminishes.” – Alexander-Ali Dalipi

This belief underpins HR1Systems’ approach to continuous learning. CEO Alexander-Ali Dalipi’s pursuit of a Doctorate of Education (Ed.D) in Organizational Leadership, Development and Change program at Lehman College, reflects the company’s dedication to remaining at the forefront of industry advancements.

What is TLC? 

At HR1Systems, the team has embraced the concept of TLC, traditionally understood as “tender love and care.” Rather than using overused catch phrases like “white-glove” or “luxury service,” they have redefined TLC as “Total Luxury Care,” reflecting their commitment to HR1Systems’ brand values.

“Instead of using white-glove service or luxury service, we embrace TLC as Total Luxury Care.” – Alexander-Ali Dalipi

Dalipi explains that for HR1Systems, TLC encompasses delivering quality service, prioritizing customer satisfaction, and fostering steadfast responsiveness. Additionally, it entails personally training his team to uphold a consistent standard of excellence.

Advice to UKG Customers Embarking on a New UKG Project

For clients embarking on new UKG projects, Dalipi advises starting “simply with the basics,” focusing on thoroughly learning the platform from a wholistic framework. This translates to cultivating relationships through education and preparation. Gaining a comprehensive understanding of the platform’s functionality and setup can empower clients both emotionally and intellectually, ensuring they are well-prepared to begin an implementation.

Dalipi believes that Human Resources is as much about resources for humans, as it is about human emotional intelligence. “When customers cultivate trusting connections with our analysts, then that positive emotional connection becomes unconsciously associated to their UKG software.”  To quote UKG: Partners for Life. 

As the HR tech landscape evolves, HR1Systems remains committed to continuous learning and evolving, ensuring that they (and their customers) are equipped to navigate future data and technological challenges.  “The more we learn, the better equipped we are to navigate the challenges of tomorrow,” Dalipi concludes.

About HR1Systems

HR1Systems is a Human Resources Information Systems (HRIS) and Payroll data migration, integration, and implementation data driven boutique firm dedicated to providing small to mid-size businesses and HR/Payroll professionals with all their needs to successfully upgrade and/or implement their domestic and/or global HR, Payroll, Performance, Talent Acquisition, On/Off boarding, Learning management systems (LMS) and Human Capital Management systems.

Learn more about HR1Systems on their Raven profile.

HR1System’s Service Delivery Metrics

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