The long-term success of your Enterprise Software is dependent upon its implementation (and the Consulting partner you chose!) Partner due-diligence is imperative, and Raven Intel is a resource designed to help you research, engage and review your Consulting partner. Don’t let these situations happen to you!
How BBSI Blew Millions on an Oracle Cloud Solution
Oracle and its partners KBACE Technologies and Cognizant were sued in January 2019 by Barrett Business Services, Inc. (“BBSI”) in San Francisco Superior Court, for fraud, negligent misrepresentation and breach of contract arising out of one of Oracle’s Cloud Service offerings.
If Amazon Can’t Make Workday Work, Who Can?
In 2017, Workday hit the jackpot. Amazon, one of the world’s most valuable and prominent companies, was going to become a customer. And not just in a single division — across the whole enterprise. It was the kind of announcement IT vendors drool over. But Amazon ultimately abandoned the project after what appeared to be a difficult, and ultimately failed, implementation effort.
Maine may seek $21 million refund from human resources software contractor
California-based Workday walked off the job in March, 2020 after a dispute with the state. Meanwhile, Maine’s finance commissioner told lawmakers it may take $8 million more to get the new system up and running.
Multiple Oracle ERP lawsuit underscores installation hardships for big systems
Elkay Plastics reported paying NetSuite and Oracle approximately $1,282,401 and being obligated to pay an additional $1,645,897 through March 1, 2023 for an ERP system that did not perform according to industry standards, address Elkay’s core business processes or meet NetSuite and Oracle’s performance and functionality representations.
Multnomah County’s new pay system generates errors, complaints
Problems with Multnomah County’s new payroll system have gotten so bad that four employee unions are threatening to sue if administrators don’t start paying their members correctly.Since Workday was implemented in January 2019, employees — such as nurses, sheriff’s deputies and others who work non-standard hours — have frequently been overpaid and underpaid, and new, complicated pay stubs don’t let them check whether the pay is accurate or not.
Emerson College Departments and Faculty Hit with Workday Issues
Faculty members experienced complications transitioning to the new Workday software since its July 1 implementation, leading to overpaid faculty members and issues with reimbursement processes, according to a college official.
Workday replaced the college’s previous system, Banner, in handling payroll, human resources, and finance. Visual and Media Arts Department Chair Brooke Knight said because the college implemented the change on July 1, he did not believe faculty received proper training in navigating the new software.
Anchorage SAP computer system’s flaws cost millions
“The Cliff Notes explanation: The City of Anchorage chose a consulting partner that had never done a payroll implementation due to low cost and currently they are $80 Million dollars over budget. They have an SAP Payroll system that is costing them millions in additional costs due to incorrect set up”
- Another perspective: How to guarantee an enterprise project failure. The Anchorage payroll example, by Den Howlett (diginomica)
- Why Decoupling Your SAP and SI Partner Negotiation is a bad idea
After a year delay, Nevada higher ed launches $41M Workday Project
“You have several thousand people trying to learn this,” said Bob Moulton, chief information officer and executive director of System Computing Services for NSHE. “We’re doing everything we can to make it as easy as possible, but until you do things two or three times, it’s kind of tough.”
Hundreds of McGill employees go unpaid for months due to system glitches
Hundreds of researchers and teaching assistants at McGill University have gone unpaid for months because of problems with a new human resources system (Workday) launched this summer.
NSW TAFE’s Oracle FAIL was so bad, 100 staff were hired to clean up
“The Auditor-General’s report puts depressing numbers to the ongoing cost of the disastrous project: AU$89 million on system replacement, plus “extra costs each year to produce reliable financial information”.
Wipro responds To National Grid’s SAP Implementation Billion Dollar Lawsuit
“The cost of the damage done by the failed implementation easily surpassed the costs that had been incurred to implement. An external audit determined that the failed implementation was due to an array of problems from the definition of scope and budget to inadequate testing and business preparation. In December of 2017, National Grid filed suit against Wipro requesting their money back as well as the cost of all damages.”
MillerCoors Files $100M Suit against HCL for Flawed SAP Implementation
On June 19th 2017, India-based IT and Engineering services firm HCL Technologies filed a countersuit against American brewery MillerCoors and parent Molson Coors Brewing Company. The complaint was filed in response to MillerCoors $100M breach of contract lawsuit against HCL. The countersuit accuses the MillerCoors management team of not understanding the operations of their own business and using bullying techniques to make HCL a scapegoat to save their own jobs.
Hamlet is Still Dead (the Ongoing Tragedies of SAP Implementations)
“Who knows where the fault lies in a project that was budgeted at $10M and is now at $81M? There should be no knee-jerk response of “it’s gotta be the SI” or “wow, must be some awful client”. While the balance of fault may lie on one side or the other, for projects this wildly out of control, both have to face the mirror.”
SAP: Don’t blame us for DHL’s ailing logistics system
“We sold the licenses, but we are not responsible for the implementation.” – SAP