ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented: Managed Services and Technical Support
Company Size: 0 – 1,000 Employees / Industry: Real Estate
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Jack Woodward
Project(s) in Scope: Optimization / Ongoing support services,Managed Services – Payroll
Systems Expertise Rating: 5 out of 5
Implementation Process Rating: 5 out of 5
Responsiveness Rating: 5 out of 5
Quality of Consultants Rating: 5 out of 5
Flexibility / Adaptability Rating: 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They have strong capabilities in many areas of Dayforce and focus on driving resolution. It was clear within the first few weeks that they were able to work more quickly on resolving challenges than we had resources/time to support the resolution. We learned that we need to be more intentional to ensure we are able to support internally.