ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  10 – 20k Employees  /  Industry:  Aerospace / Aviation / Automotive
Regions in Scope:  North America,Latin America
Reviewer Role:  Project Leader

Consultant Recognized:  Paola Fernandez
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.75x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The delays were from our side, as well naturally delays relapse in adding costs, as part of the lessons learned we (Partner and Client) should have started the project later once we had full agreement on the business process and no changes need to be made or approve. But we started and we just got a total process change that resulted in massive delays and change requests.

This was not partner’s fault, it was ours, as Client.