ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core),Benefits
Company Size: 1 – 5k Employees / Industry: Consulting
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan
Reviewer Role: Decision Maker
Consultant Recognized: William Ezzell
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
UKG is and will always be a pain to use and you guys make it slightly better to deal with. William Ezzell is amazing and a true treasure!