ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Recruiting / Onboarding
Company Size: 1 – 5k Employees / Industry: Engineering / Architecture
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Project Leader
Consultant Recognized:
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise Rating: 4 out of 5
Implementation Process Rating: 5 out of 5
Responsiveness Rating: 4 out of 5
Quality of Consultants Rating: 4 out of 5
Flexibility / Adaptability Rating: 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The project was challenging but ultimately successful. Key lessons learned are to document current processes and rules early, involve the right experts, and define roles, responsibilities, timelines, and expectations upfront. SuccessFactors implementations should not be rushed, especially when local complexities and limited resources are involved. Strong communication, close collaboration, and sufficient time for feedback and adjustments were essential to overcoming challenges and minimizing rework.