Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Financial Services Size: 20 – 50k Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management),SmartIQ (Forms / Data Capture)
Primary Business Goals: Modernize legacy systems,Improve customer experience
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: Improved client experience
Estimated Savings with Smart Communications: I’m not sure
How Smart Communications impacted our customer experience: Increased completion rates for digital forms or processes
Operational Improvements Include: Fewer people needed to manage communications,Improved scalability / automation
How has Smart Communications influenced your compliance, security, or digital adoption? Enabled secure self-service and e-signatures
How likely will you be to purchase more software from Smart Communications? Highly likely
Date Live: 04/17/2022
Implementation time (v. expectations): Right on schedule!
Implementation cost (v. expectations): Exactly what we budgeted
Regions in scope: North America,Asia Pacific & Japan,Europe, Middle East & Africa,South Asia