Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance Size: 0 – 1,000 Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management),SmartIQ (Forms / Data Capture)
Primary Business Goals: Improve customer experience,Improve speed/time-to-market for new communications
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: Yes
Estimated Savings with Smart Communications: Between $1-5M
How Smart Communications impacted our customer experience: Reduced customer effort or confusion,Increased completion rates for digital forms or processes
Operational Improvements Include: Faster deployment and updates,Fewer system integrations required,Reduced IT or support effort,Fewer people needed to manage communications,Improved scalability / automation
How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security,Accelerated digital adoption among customers or employees
How likely will you be to purchase more software from Smart Communications? Likely
Date Live: 06/07/2023
Implementation time (v. expectations): Less than the time we expected!
Implementation cost (v. expectations): Exactly what we budgeted
Regions in scope: North America