Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 9
Industry: Insurance Size: 1 – 5k Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management),SmartIQ (Forms / Data Capture)
Primary Business Goals: Modernize legacy systems,Improve customer experience, Reduce IT dependency and process management costs, Meet compliance/regulatory requirements, Improve speed/time-to-market for new communications
Did your organization receive the business value from this project that you expected? I’m not sure.
The impact Smart Communications has had on our business: SmartComm has been implemented for our Claims interactive letters for a while and that seems to working well. We are in the process of expanding the usage of SmartComm to other business units and adding a batch print component.
Estimated Savings with Smart Communications: I’m not sure
How Smart Communications impacted our customer experience: Too early to tell
Operational Improvements Include: No measurable change yet
How has Smart Communications influenced your compliance, security, or digital adoption? No change
How likely will you be to purchase more software from Smart Communications? Likely
Date Live: 01/07/2023
Implementation time (v. expectations): Right on schedule!
Implementation cost (v. expectations): Exactly what we budgeted
Regions in scope: North America