Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance Size: 0 – 1,000 Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management),SmartIQ (Forms / Data Capture)
Primary Business Goals: Improve customer experience,Go paperless
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: Yes – Mountain West Farm Bureau has achieved many goals working alongside Smart Comm
Estimated Savings with Smart Communications: I’m not sure
How Smart Communications impacted our customer experience: Made customer interactions easier to complete,Reduced customer effort or confusion
Operational Improvements Include: Faster deployment and updates,Fewer system integrations required,Reduced IT or support effort,Fewer people needed to manage communications,Improved scalability / automation
How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security,Improved data governance and auditability,Accelerated digital adoption among customers or employees,Enabled secure self-service and e-signatures
How likely will you be to purchase more software from Smart Communications? Highly likely
Date Live: 01/31/2022
Implementation time (v. expectations): Less than the time we expected!
Implementation cost (v. expectations): Less than we budgeted!
Regions in scope: North America