Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance Size: 1 – 5k Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management)
Primary Business Goals: Reduce IT dependency and process management costs, Improve speed/time-to-market for new communications
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: It’s great to be able to quickly develop new templates for our adjusters to use. It makes much more flexible
Estimated Savings with Smart Communications: I’m not sure
How Smart Communications impacted our customer experience: Made customer interactions easier to complete
Operational Improvements Include: Faster deployment and updates, Fewer system integrations required, Reduced IT or support effort
How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security
How likely will you be to purchase more software from Smart Communications? Likely
Date Live: 01/29/2025
Implementation time (v. expectations): Right on schedule!
Implementation cost (v. expectations): Exactly what we budgeted
Regions in scope: North America