UKG HR/HCM Project by Ascend

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UKG HR/HCM Project by Ascend

Raven Certified
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November 3, 2025

ERP Area: HR/Human Capital Management
Software:  UKG
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll
Company Size: 1 – 5k Employees /  Industry:  Transportation / Distribution
Regions in Scope:  North America
Reviewer Role: Project Leader

Consultant Recognized: Melissa Snyder
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Engage the consultant early in the planning phase – Their deep expertise helped us avoid several potential pitfalls and saved significant time by getting the architecture right from the start.

Leverage their best practice recommendations – The consultant brought industry insights from multiple implementations that we wouldn’t have discovered on our own. Following their proven methodologies accelerated our timeline considerably.

Schedule regular knowledge transfer sessions – The consultant was excellent at documenting processes and training our team. Future projects should maximize these opportunities to build internal capabilities.
Trust their experience with common challenges – When we encountered issues we thought were unique, the consultant had often seen similar scenarios and could quickly provide tested solutions

Realize the full value of ENSW investment

Raven Intel’s insights into software project partners guides customers in picking the right partner. The team really has a pulse on the market, great insights into what hiccups projects encounter and recommendations to avoid them.”

Janice Daloia

Oracle Human Resources User's Group

Increased Odds for Success

No cure-all for avoiding failed projects but I continue to insist that regular gut/project health checks from expert independents not tied to prime vendor + partner are vitally important. Most bad projects I’ve seen are insular, with little connect to external peers/user groups. (source)

Jon Reed

Diginomica co-founder

Great team, model & future

Just met face to face for the first time with Raven Intel. Great team, great model, great data, great future.

Josh Greenbaum

EAC and ProQ Founder, SAP Analyst & Advisor

Implementation Intelligence

“Raven Intel is quickly establishing itself as the go-to source of information for those gathering intelligence on deployment services”

Trey Campbell, CEO

OneSource Virtual

Reinvention of the Partner Process

Modernizing the process to select a consulting firm for HCM cloud project work is long overdue. Raven Intel is big step in the right direction toward increasing HR project transparency and enabling customers to independently select the best partner.

Mike Ettling

ERP Cloud Executive

The debut of Raven Intel at the HR Tech Conference

Raven Intel was the (unintended) belle of the ball. This startup has developed great data on HR implementations and implementation partners. Everyone was talking about them and, one of the founders was apparently in my session audience. I’d say these folks got a great launch. Now, let’s see their second act. (source)

Brian Sommer

Diginomica

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UKG HR/HCM Project by Ascend