ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll
Company Size: 0 – 1,000 Employees / Industry: Government / Military
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Joann Scolaro, Kathy Pacheco, Tyler Barnwell
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise Rating: 3 out of 5
Implementation Process Rating: 4 out of 5
Responsiveness Rating: 5 out of 5
Quality of Consultants Rating: 5 out of 5
Flexibility / Adaptability Rating: 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It is very overwhelming the amount of information you need to process and the time commitment is a big one. I am glad we hired Align HCM to lead us through this process or I am not sure we would have succeeded and I know we would not have implemented it this fast. The WFM portion I feel I have less knowledge of how to make changes, corrections, etc. as we are wrapping up Phase #1. PRO I feel we had more instruction in this area to set us up for success. As are just transitioning into the Smart care portion which I highly recommend you pay for. Having this support is necessary. Align was great to work with and very organized. Joann was amazing as a project manager and kept us on track and updated. Kathy Pacheco stepped into the project mid way and was amazing. She worked through all the questions and provided steps to show us how to complete things once we are on our own. Tyler was good to work with on the WFM side but I would have liked more documented instructions on how to navigate, set up items once we are on our own. I found it difficult to understand and follow his direction at times but I do appreciate the work he put into our project and assistance he has provided.