ERP Area: HR/Human Capital Management
Software: UKG
Products Implemented: Benefits
Company Size: 50 – 100k Employees / Industry: Consulting
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Rhonda Trimpey
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Could use a little nurturing on the communications side – inclusion in all client communications & change management, but this was largely a positive experience, and Rhonda is absolutely awesome to work with! She is clearly knowledgeable, highly responsive, and a joy to worth with.