Michele Davies, PhD VP of Research, Raven Intel
Raven Intel recently published the Raven Service Delivery Index. Our VP of Research, Michele Davies, PhD, nets out what this index is, and why it’s important to customers.
She also elaborates what we are hearing is going wrong with implementations.
November’s Index:
– On-Time Delivery – 60%
– On-Budget Delivery – 57%
– Star-Rating (Customer Satisfaction)- 3.6 stars out of 5
