ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Government / Military
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Decision Maker

Consultant Recognized:  Kateryna Skliar and Elena Linke
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Clarify the job well beforehand.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Team Member

Consultant Recognized:  Vivian Chiha
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It’s good to know how others use the system for the module you are supposed to implement, then you can ask more more questions in the design phase. Getting the right people to attend to the design workshops is essential, but of course difficult since everything happens at the same time.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits
Company Size:  1 – 5k Employees  /  Industry:  Agriculture / Forestry / Fishing
Regions in Scope:  Asia Pacific & Japan
Reviewer Role:  Decision Maker

Consultant Recognized:  Michael and Claire
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Look at order and pace of modules

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Leader

Consultant Recognized:  Neil Worthy
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Yet to complete full review of lessons learned but would share that the success of the project delivery was down to having a trusting, collaborative working relationships with our consultants Zalaris.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Compensation
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Leader

Consultant Recognized:  Kateryna Skliar
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
To use more often SAP Learning platform to sparring with the consultants.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Leader

Consultant Recognized:  Howard Scannell
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
During our recent data implementation process, we gained a valuable lesson.
The significance of data collation, its validity, and cleanliness cannot be understated when embarking on such endeavours.

We encountered several challenges that could have been mitigated had we prioritised these aspects from the outset. It became evident that many processes, previously manual, would have greatly benefited from thorough mapping before initiating the implementation phase.

One of the main shortcomings was not fully comprehending the transition from the existing process in the “old world” to the expected outcome in the “new world.” This gap in understanding led to confusion and inefficiencies during the transition. We realised that mapping out these processes beforehand could have clearly highlighted potential issues, allowing us to address them proactively.

The takeaway is clear: ensuring data accuracy, validity, and cleanliness lays a robust foundation for a successful implementation. Moreover, meticulously mapping out existing and future processes will aid in identifying areas that require special attention. This approach enhances the likelihood of a smoother transition and a more effective implementation.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Leader

Consultant Recognized:  Kateryna Skliar
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
One of the best service levels I have so far experienced. Very deep knowledge of the product, out of the box thinking, clear communication, quick responses – I wish every project would go like this!

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size:  1 – 5k Employees  /  Industry:
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Team Member

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  3 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 4x+ cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Real Estate
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Team Member

Consultant Recognized: 
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  2 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Have an in-house project leader making sure the vendor keep plans and agreements. And to push the quality of project management.

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Real Estate
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Team Member

Consultant Recognized:  Signe Mørkenborg Larsen
Project(s) in Scope:  full implementation

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Have an experienced project manager (internally) to ensure the progress, do a deep dive in to your needs and wants in a new system/module and use this as the building blocks for assessing the vendors and systems/modules. Ask a lot of questions and use the experience/competencies of the consultant. Do a thorough TEST of the system during SIT and UAT phase of the project!

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Payroll
Company Size:  50 – 100k Employees  /  Industry:  Mining
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Leader

Consultant Recognized:  Julia Nowell
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  3 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Zalaris did not do the configuration for this project, but they provided support and advice. I was exceptionally happy with the work provided by Zalaris

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Employee Surveys / Sentiment
Company Size:  1 – 5k Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Decision Maker

Consultant Recognized:  Tobias Becker
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  Decision Maker

Consultant Recognized:  Tobias Becker
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Compensation
Company Size:  10 – 20k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America, Europe, Middle East & Africa, Asia Pacific & Japan, Latin America, South Asia
Reviewer Role:  Project Leader

Consultant Recognized:  Alexander Friesen
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation.

Was the implementation team who actually performed the work the same team that was proposed?
No change.

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We recommend Zalaris not only but also due to their crossfunctional HCM capabilites and knowledge.