ERP Area: HR/Human Capital Management
Software:  Workday HCM
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,AMS (Application Management Services),PPS (Post Production Support)
Company Size:  0 – 1,000 Employees  /  Industry:  
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Ryan Williams
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
* we started this project as a general “clean up the tickets” project. We have a small HRIS team and had built up a large ticket backlog over the summer and fall. So, for starters, do NOT let your tickets pile up.
* once we got the ticket squashing process going, we discovered (via good discover by CloudSmart HR) that some of our “tickets” were actually pretty sizable projects that were going to need to be done separately. Big bummer here as we were not ready for that…but we needed it.
* testing is a lot more than you think. You team (especially if they are small) have a lot on their plate daily, so to think they are going to “test like crazy” is not practical. That was the hardest part.

ERP Area: HR/Human Capital Management
Software:  Workday HCM
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Benefits,Employee Case Management,AMS (Application Management Services),PPS (Post Production Support)
Company Size:  10 – 20k Employees  /  Industry:  Manufacturing
Regions in Scope:  North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role:  Decision Maker

Consultant Recognized:  Mohammad Asaf
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We thought we needed to totally rebuilt our job and grade profiles…but Cloudsmart helped us to see a way to salvage most of the existing work and simplified the project quite a bit. It certainly made the whole thing much faster than we anticipated…and saved us a ton in testing.

ERP Area: HR/Human Capital Management
Software:  Workday HCM
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management,AMS (Application Management Services),PPS (Post Production Support)
Company Size:  1 – 5k Employees  /  Industry:  Internet
Regions in Scope:  North America,Asia Pacific & Japan
Reviewer Role:  Decision Maker

Consultant Recognized:  Jordan Garrett
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1) we thought we had the whole project figured out and scoped and only needed a consultant to come in and do the work. boy were we wrong.
2) always ask experienced consultants …and the CloudSmarHr team was… for their feedback/opinions because we learned more about our software asking them questions than we thought.
3) you also need to be careful of over delivery…features you do not really need. but if someone on your team says “this feature is must-have”…they made it happen. i guess ‘planning’ is needed here.

ERP Area: HR/Human Capital Management
Software:  Workday HCM
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Case Management,AMS (Application Management Services),PPS (Post Production Support)
Company Size:  1 – 5k Employees  /  Industry:  Business / Professional Services
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Troy Bivona
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our consultant was very experienced in the module we implemented. They were able to help us understand the questions we needed to ask to get the best outcome, and then walked us through the various options. They had a good saying “There are 3 ways to do everything in Workday. Our job is to figure out which one works best for you.” It was very true. My “lesson”…let them “consult”…they are very good at getting to the right solution

ERP Area: HR/Human Capital Management
Software:  Workday HCM
Products Implemented:  HCM (HR Core)
Company Size:  0 – 1,000 Employees  /  Industry:  Biotechnology
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Ryan Williams
Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Requirements and project management are are often seen as “easy”…but we tired to skimp on them and it hurt the project overall. Project costs and delivery timeline went up as a result.