Raven Certified
4162 Reviews
Dayforce HR/HCM Project by PuzzleHR
ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Sara Phillips – Tony Rossi
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Dayforce really oversold updates to their software that had not been fully built or vetted. Additionally, our overall benefits implementation did not go well. This was completely due to Dayforce’s lack of attention or dedication to our project. It went so poorly that they agreed to review and correct the entire implementation and credited us back a great deal of money.
Lastly, Dayforce does not openly explain that every time you need support or to build something or make a change the cost is exorbitant. They do not do a good job managing service tickets and are nearly impossible to get help urgently.
Own or work here?
