Software: Workday
Modules Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll,Benefits
Company Size:  1 – 5k Employees  /  Industry:  Business / Professional Services
Regions in Scope:  North America
Reviewer Role: Decision Maker
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 3: Optimization / Ongoing support services

Did you get the business value that you thought you would achieve from this project?  Yes

Systems Expertise 4 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 5 (out of 5)

SPEED & COST
Speed vs. Expectations: Right on schedule!

SCOPING ACCURACY:
What “Lessons Learned” would you provide to others implementing with this partner / software?
No Support provided for 3 months at least after implementing

Software: Workday
Modules Implemented:  HCM (HR Core)
Company Size:  20 – 50k Employees  /  Industry:  Other
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Reviewer Role: Project Leader
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live

Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all

Were there any integrations that were particularly important or problematic? 
Payroll

Systems Expertise 2 (out of 5)
Implementation Process 2 (out of 5)
Responsiveness 2 (out of 5)
Quality of Consultants 2 (out of 5)
Flexibility / Adaptability 1 (out of 5)

SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: 3x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?  
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed? 
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? 
I would use a different implementation partner than the software vendor. There would have been more client experiences and would have been able to help solution some of our issues.

Software: Workday
Modules Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Reviewer Role: Decision Maker
Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW),Phase 3: Optimization / Ongoing support services

Did you get the business value that you thought you would achieve from this project? Some of our goals were achieved, but not all

Were there any integrations that were particularly important or problematic? 
Currently in process. 🙂

Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?  
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed? 
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? 
Make sure your SOW is detailed enough and don’t make assumptions that something will be included, integrations, etc.

Software: Workday
Modules Implemented: HCM (HR Core)
Company Size:  1 – 5k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Reviewer Role: Decision Maker
Project(s) in Scope: Phase 3: Optimization / Ongoing support services

Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all

Systems Expertise 4 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 4 (out of 5)

SPEED & COST
Speed vs. Expectations: 1.75x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?  
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed? 
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? 
Quality project management + requirements and design documentation are the key to success.

HR Software:  Workday
Products Implemented:  HCM (HR Core)
Company Size:  1 – 5k Employees  /  Industry:  Computers (Hardware, Desktop Software)
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,North America
Level of Complexity:  9
Reviewer Role:  Project Team Member
 
Project(s) in Scope:  Initial deployment (Phase 1), Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
During the implementation we encountered large data discrepancies moving from our prior HCM to Workday. These discrepancies took almost 6 months to fully correct and flesh out. We also attempted to maintain our prior and current HCM platforms simultaneously during the transition. This was a major headache and did not provide a benefit. I would highly recommend a “clean” break and a quiet period where no changes are allowed in the systems. This would allow for a data review and a clean upload. I also would highly recommend having specific structure around compensation plans and job profiles fully completed before transitioning.

HR Software:  Workday
Products Implemented:  HCM (HR Core),Recruiting / Onboarding
Company Size:  5 – 10k Employees  /  Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  9
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1),Training

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1. Out of box reporting is a starting point, but will seldom meet your needs completely. Have people and time available to provide reporting.
2. User training will take less time than you think; but train your HR team well
3. Ensure a good ongoing governance process for changes post go live

HR Software:  Workday
Products Implemented:  HCM (HR Core),Payroll
Company Size:  20 – 50k Employees  /  Industry:  Biotechnology
Regions in Scope:  North America
Level of Complexity:  8
Reviewer Role:  User

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Consider interfaces with other system which may be required and the associated validation.

HR Software:  Workday
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Other
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,North America
Level of Complexity:  6
Reviewer Role:  Decision Maker

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 2 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
If you’re going to do a Workday Ready Deployment ensure your internal team has extensive experience on Workday. Additionally, if your company is a global company be aware that the Workday Ready team only handles US/Canada.

Workday Ready will not do Time off Plans, Payroll, Reporting, etc. for any countries outside US/Canada.

HR Software:  Workday
Products Implemented:  Financials
Company Size:  50 – 100k Employees  /  Industry:  Consulting
Regions in Scope:  North America
Level of Complexity:  6
Reviewer Role:  User

Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll,Financials
Company Size:  5 – 10k Employees  /  Industry:  Internet
Regions in Scope:  North America
Level of Complexity:  5
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

HR Software:  Workday
Products Implemented:  Payroll,Benefits
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Level of Complexity:  9
Reviewer Role:  Project Team Member

Consultant Recognized:  Tawana Williamson
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure that there’s actual Representative available after implementation that can answer your questions when little glitches arise.

HR Software:  Workday
Products Implemented:  HCM (HR Core)
Company Size:  5 – 10k Employees  /  Industry:  Computers (Hardware, Desktop Software)
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  10
Reviewer Role:  Project Team Member

Consultant Recognized:  Jacqui Piccard
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
More focus on preparation

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  5 – 10k Employees  /  Industry:  Finance / Banking / Insurance
Regions in Scope:  North America
Level of Complexity:  4
Reviewer Role:  Compensation input

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure you have the right folks as part of the project team to ensure a smooth process

HR Software:  Workday
Products Implemented:  HCM (HR Core)
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  8
Reviewer Role:  Project Team Member

Consultant Recognized: 
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  3 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.75x the time we expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

HR Software:  Workday
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll
Company Size:  1 – 5k Employees  /  Industry:  Manufacturing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,Latin America,North America,South Asia
Level of Complexity:  9
Reviewer Role:  Project Team Member

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  4 out of 5
Implementation Process  4 out of 5
Responsiveness  4 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I would recommend Workday to other people. Workday has a lot of efficiencies. However, I would recommend businesses consult with other companies that have implemented to ask questions, and companies be open to change management in processes for integrating them into Workday rather than build their processes directly as they are in the system. One example for our implementation was the job change process was built to have many stakeholders involved in approvals, and we were not aware how delayed this would make our organization in efficiently processing and approving promotions, job changes, etc. We still have yet to review the many processes that were implemented due to these inefficiencies. Also, it would have been good for Workday to have direct consultants partner with our organizations to simplification of processes prior to just putting a process that may work out of a system in place, directly into a system. Change management, really thinking through key factors such as time investment, speed, accuracy, and simplification of processes into the system are areas that needs more focus prior to implementation.

HR Software:  Workday
Products Implemented:  HCM (HR Core),Recruiting / Onboarding, Payroll, Financials
Company Size:  1 – 5k Employees  /  Industry:  Consulting
Regions in Scope:  North America
Level of Complexity:  9
Reviewer Role:  Project Team Member

Consultant Recognized:  Tammy Harper, Derek Sagar
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  2 out of 5
Implementation Process  2 out of 5
Responsiveness  4 out of 5
Quality of Consultants 1 out of 5
Flexibility / Adaptability 1 out of 5

SPEED & COST
Speed vs. Expectations:  3x time expected
Cost vs. Expectations: 1.5x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Get more information up front.

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size:  10 – 20k Employees  /  Industry:  Advertising
Regions in Scope:  Europe, Middle East & Africa,Latin America,North America
Level of Complexity:  9
Reviewer Role:  Project Team Member

Project(s) in Scope:  Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
deeper understanding of requirements and downstream impacts

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll
Company Size:  10 – 20k Employees  /  Industry:  Education
Regions in Scope:  North America
Level of Complexity:  7
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.5x the time we expected
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

HR Software:  Workday
Products Implemented:  HCM (HR Core)
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,North America
Level of Complexity:  7
Reviewer Role:  Project Leader

Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

HR Software:  Workday
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size:  5 – 10k Employees  /  Industry:  Agriculture / Forestry / Fishing
Regions in Scope:  North America,South Asia
Reviewer Role:  Project Leader

Project Status:  My company has completed our project!

Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  4 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
In my experience, while implementing any large scale systems change specifically where there are multiple geographies involved, it is important to keep it simple and launch one module at a time, instead of launching the entire tool in one go. Measure the success of each module implementation by monitoring progress on usage of the tool and its effectiveness in delivering the objectives.
It is also important that the provider has local reach and experience for both pre and post implementation support, specially where language could be a barrier.